Cost-Effective IT Management via Remote System Administration

While your Windows servers and workstations are business-critical components of your network, finding, keeping, and financing a fulltime system administrator to tend to those components can be a challenging task. System administrators can be hard to find and hard to keep, and they sport a price tag that is climbing in concert with that shortage. Our Remote System Administration service offers an attractive alternative that reduces or even eliminates your need for on-site support staff by providing you with the entire spectrum of Windows system management tasks, either on-site or remotely, in nearly any combination that fits your business needs. The remote service assures you that your Windows systems will be watched over by the people who know them best: our experts.

A Cost-Effective Solution

The Remote System Administration service is the most cost effective way to solve your IT management issues.  Whether you lack an in-house system administrator, have a system administrator without certain specialized Windows application or OS skills, or just find there are too many tasks for too few staff members, the Remote System Administration service provides an efficient solution.  With our remote service, there is no need to add staff for Windows system administration, and the workload for your current system administrator can be reduced or redistributed.

Consistent and Reliable System Administration

Most importantly, the Remote System Administration service provides a level of stability and consistency in Windows system administration that can’t be found otherwise.  The service provides access to the enormous pool of our network’s and {CompanyName} expertise through our organization—world-class technical specialists who manage your systems and resolve your system requests promptly.  The risk of compromising your system’s reliability during employee turnover is virtually eliminated.

Comprehensive System Monitoring and Reporting

The Remote System Administration service provides thorough, ongoing monitoring of your system using our enhanced administration framework, {NameofService}. {NameofService} provides a fully integrated support environment for achieving levels of high availability.  Our technical specialists personally manage your system activity, utilizing {NameofService} for constant monitoring and immediate notification of trouble spots.  Monitoring includes broadband connectivity, login attempts and failures, critical error messages, performance and availability of designated systems, and user processes.  Corrective action is implemented remotely or on-site whenever appropriate.  

At scheduled times during the year, we will also review with you the status of your system, offering new capacity and resource recommendations based on what has been observed while administering it.  Regular reports provided by the Acertion Remote System Administration service document day- to- day system activity and give you insight into system usage and performance patterns.  Reports include system trend analysis, call volume, downtime patterns, security break-ins, failed logins, system availability, load peaks, resource shortages, and performance measurements.  Our technical specialists can use the reports to help you make the right decisions to optimize your IT infrastructure.

System Administration Based on Your Business Needs

The Remote System Administration service lets you devise the best balance of on-site and remote administration for your unique needs.  Your annual Remote System Administration contract is bundled with discretionary on-site system administration days that you can use whenever you need our engineers to perform tasks on-site. You may also purchase additional on-site days, at a special price, for such tasks as initial software installation, initial system configuration, and major OS upgrades.

Remote System Administration is a comprehensive support solution that is based on a thorough site assessment—before the sale—as well as a clear determination of your remote administration requirements and what preparations will be necessary to bring your site to a well-defined starting point.  During the initial implementation, our engineers will discuss all steps of the implementation with you prior to beginning.  They will then install the hardware and software necessary for remote administration, performing any reconfiguration required to bring all administered systems to a known state for easier monitoring and management.  Configuration changes are documented and provided to you.

Service and Deliverables to Keep Your System Running Properly 24-7

The Remote System Administration service provides the critical tasks to keep your system up and running. Tasks conducted on-site by our Managed Services engineer to enable remote system administration include:

• Assessing customer site, checking that OS level complies with the remote management framework, and reviewing system and network security policies
• Bringing systems to a known state, installing any applications, patches, or updates required
• Building a site database containing your system configuration and functionality and attributes
• Reviewing our remote system administration activities, including reviewing the service and support procedures, discretionary on-site time, and the parameters of the service

Ongoing services include:

• Maintaining user accounts
• Installation of Front and Back Office software patches and maintenance releases
• File system management, managing software site licenses, and managing network client services on contracted systems
• Printer configuration and spooling
• Monitoring
• Reporting including, but not limited to, system administration activities, problems and corrective actions taken, and performance audits of your system
• Quarterly reviews of remote system administration status and your satisfaction
• Disk and swap space management, including configuring disk partitions and file systems and monitoring disk usage, defragmenter management
• Assistance in the installation of third-party software
• Identification and correction of problems in Windows operating system use and implementation of workarounds
• Periodic project status reports
• Router and Firewall management

Security Features Include:

• Dedicated remote system administration team in the Call Center
• Multilevel login and password verification, which provides two levels of encrypted passwords to block access to any resources to be remotely administered
• Standard and extended access control lists, which control the transmission of packets on an interface, restrict the contents of routing updates, and restrict incoming connections between an established gateway and the addresses in the access list
• Network address translation, eliminating the need to readdress all hosts with existing private network addresses and hiding internal addresses from public view
• SSL data encryption, which provides security for transmission of sensitive information over unprotected networks such as the Internet
• IP packet filtering, ensuring that any incoming packet that does not have permission to enter your site is discarded
• Transient encrypted session key (128bit) to authenticate connection to the gateway from the portal authenticated browser session

Trust our Experts

The Remote System Administration service provides you with the best combination of cost effective expertise and flexibility.  It is part of our Managed Services offerings designed to offer the specific services you require to keep your business running at its peak.